Frequently Asked Questions

We specialize in natural and lab-grown diamonds, precious and semi-precious gemstones, Moissanite, Sterling Silver, Gold and custom-made jewelry. The exact materials and stones for each item are listed on its product page.

Many pieces are made to order and selected designs can be personalized. Contact us before ordering with your preferred stone, metal, size or design changes so we can confirm what is possible.

Where a product listing states that a GGI certificate is included, it will be supplied with the item. The certificate must also be returned with an approved return.

A customer-selected size change is not automatically eligible for a return or exchange. If the ring supplied does not match the size you ordered, that is treated as a Furqan Gems error and is eligible under our defect policy.

Yes. Every piece has a lifetime warranty on metal authenticity (925 sterling silver or gold as described) and on the stone setting.

Most Furqan Gems jewelry is made to order and is normally prepared and dispatched within approximately 3–5 business days.

Estimated delivery after dispatch is approximately 3–5 business days, depending on destination, carrier, customs and circumstances outside our control.

Yes. Tracking information is shared when available after your order has been dispatched.

Yes. Duties, taxes or import charges depend on the destination and whether they are collected during checkout. Where they are not collected at checkout, the customer may be responsible for them upon delivery.

No. Returns and exchanges are not accepted for a change of mind, a preference change, or because you no longer like the item.

We accept an eligible return, exchange or replacement when the issue is from Furqan Gems’ side, including a damaged or defective item, wrong item, genuine manufacturing/workmanship defect, defective stone attributable to us, or an item materially different from what was ordered. Please contact us within 14 days of delivery.

For an approved seller-side defect or incorrect item, the customer receives a 100% refund of the eligible order amount after inspection. Furqan Gems also covers standard return shipping in that situation.

No. Because our jewelry is made to order, orders cannot be cancelled once they have been placed.

Contact us through the Contact page, WhatsApp or support@furqangems.com. Include your order number and clear photos of the item and packaging where relevant.