Customer information
How Furqan Gems uses information you provide while browsing, contacting us or placing an order.
Last updated: October 2026
When you place an order, create an account, contact us, subscribe to updates or use store features, you may provide information such as your name, email address, phone number, billing and shipping details, order information and messages you send to us.
We use information supplied through the website to operate the store, process and support orders, provide customer service, communicate about an order or enquiry, maintain account functionality, help prevent misuse and meet applicable business or legal obligations.
This store uses WordPress and WooCommerce to provide shopping, account, cart and checkout functionality. Information required for these features may be stored in the website database and processed by the services needed to operate the store.
Payment processing is handled according to the payment service selected at checkout. Furqan Gems does not need to publish or request full payment-card details outside the secure checkout process. Provider-specific privacy terms may also apply when a payment gateway is enabled.
Order and delivery information may be shared with service providers that are reasonably necessary to prepare, ship, track or support your order.
If you contact Furqan Gems through the website, email or WhatsApp, the information you send is used to respond to your request and provide relevant customer or order support. WhatsApp and other third-party communication services operate under their own privacy terms.
The website may use cookies or similar browser storage that are necessary for features such as cart contents, account sessions, preferences and site security. Additional third-party services, if enabled by the site owner, may set their own cookies.
Information is retained for as long as reasonably required to operate the store, support orders and accounts, resolve disputes and satisfy applicable record-keeping obligations. Retention can vary depending on the type of information and the reason it is held.
You may contact Furqan Gems to ask about personal information connected with your account or order, or to request an appropriate correction or deletion where applicable. Some information may need to be retained when required for legitimate order, security, accounting or legal purposes.
This policy may be updated as the website, store services or legal requirements change. The latest version published on this page applies to use of the website.
For privacy or customer-service questions, contact support@furqangems.com or use the Contact page.