Shipping, Returns & Exchanges

Made to order

Processing & Worldwide Delivery

Most Furqan Gems jewelry is made to order. Orders are normally prepared and dispatched within approximately 3–5 business days.

Estimated delivery after dispatch is approximately 3–5 business days. Actual delivery can vary by destination, carrier, customs and circumstances outside our control. Tracking details are shared when available.

Returns

Returns for Furqan Gems Faults

Returns are accepted when an item arrives damaged, defective, incorrect, has a genuine manufacturing/workmanship issue, has a defective or damaged stone attributable to us, or is materially different from what was ordered.

Returns are not accepted for change of mind, personal preference, or because you no longer like the piece. Please contact us within 14 days of delivery to report a damaged, defective or incorrect item.

Exchanges

Exchange & Replacement Eligibility

Where the issue is from Furqan Gems’ side, we can provide an eligible exchange or replacement. A customer-selected size, style or preference change is not eligible; however, if the item supplied does not match the size or specification ordered, that is treated as our fault.

Refunds

100% Refund When the Fault Is Ours

If an approved return is caused by a Furqan Gems defect, incorrect item or other seller-side issue, the customer receives a 100% refund of the eligible order amount after the returned item is received and inspected.

Furqan Gems covers standard return shipping for an approved seller-side defect or incorrect item.

Orders

No Cancellations

Because our jewelry is made to order, orders cannot be cancelled once they have been placed.

Return condition

Original Condition & Certification

Approved returns must be unused and unworn, with the original box, accessories/inserts and the GGI certificate where one was supplied. Missing certification or customer-caused damage can affect eligibility.

Custom jewelry

Personalized & Engraved Pieces

Custom, personalized and engraved items are not returnable for preference changes. They remain protected if the item is defective, damaged, incorrect or materially different from what was ordered.

International orders

Duties, Taxes & Customs

Applicable duties, taxes or import charges depend on the destination and checkout/shipping arrangement. Where they are not collected at checkout, the customer may be responsible for them upon delivery. Customs processing can also affect delivery timing.

Warranty

Lifetime Warranty

Every piece carries a lifetime warranty on metal authenticity (925 sterling silver or gold as described) and on the stone setting. If a stone becomes loose because of a setting issue, contact us with your order number and photos.